Account Deletion

Last updated: May 2026

How to Delete Your Account

You can delete your Nautical HY account directly from the mobile app:

1. Open the Nautical HY app on your device
2. Go to Settings (Store Settings tab)
3. Scroll down and tap "Delete Account"
4. Read the confirmation message carefully
5. Tap "Delete My Account" to confirm

Your account will be deactivated immediately and you will be logged out of all devices.

What Happens When You Delete

• Your account is deactivated immediately — you will no longer be able to log in
• Your restaurant data (menu, orders, inventory, team records) is retained in our secure database
• Your active sessions are terminated across all devices
• Any ongoing subscriptions should be cancelled separately through your app store or Razorpay

Data Retention

We retain your business data for operational and legal compliance purposes. If you wish to request permanent erasure of all personal and business data, please contact us via email with your registered email address and phone number.

Reactivation

Deactivated accounts cannot be reactivated directly. If you change your mind, you may need to create a new account. For assistance, reach out to our support team.

Request Deletion via Email

If you are unable to access the app, you can request account deletion by emailing [email protected] with:

• Your registered email address
• Your registered phone number
• Store name (if applicable)

We typically process deletion requests within 5–7 business days.